SUPPORT
At Archway Products we are proud of the reliability of our products. We hold several national and international certificates and awards that are a testament to the quality of everything we produce.
We believe that a quality product needs to be matched with an equally good level of service and support. Our team works hard to ensure our customers can rely on us, and as part of this we operate a telephone support service for all Archway Roadmaster® and products. This dedicated support phone line is manned by a team of technicians who are based at the manufacturing plant in Carrick On Shannon, Co. Leitrim.
ONLINE SUPPORT
The support portal provides a quick and simple way to access experts in all areas of the machine; engineers, fitters, designers, builders and ultimately the inventor. There is a level of expertise here that is second to none. Our Archway Support team can fully access the Roadmaster’s computer system which enables them to diagnose and resolve most issues remotely. On the rare occasion that there is an issue that can’t be resolved remotely, Archway have a network of experienced fitters available across the UK and Ireland that can be called upon to attend to the problem.
Sign-up for our online support portal to raise help requests and access our knowledge base and troubleshooting guides.
PARTS & SPARES
We know you have a job to do and limited time to get it done. That is why we operate two spare part distribution centres, one in the UK and one in Ireland. This enables us to get parts directly to our customers in the fastest possible time, often within a 24-hour turnaround. Parts and spares can be ordered through our online store.
